Ticket & Event Policy

Effective Date: September 2026

This Ticket & Event Policy applies to events presented by Whitehead Creative, Inc. d/b/a Whitehead Farms Entertainment and held at Whitehead Farms unless otherwise stated for a specific event.

By purchasing a ticket or attending an event, guests agree to this policy along with the applicable Terms & Conditions and Refund Policy.

1. Ticket Sales

All tickets are subject to availability.

Ticket prices, service fees, seating options, event schedules, and availability may vary by event.

Guests are responsible for reviewing all ticket information carefully before completing a purchase, including:

Unless otherwise stated, all ticket sales are final.

2. Ticket Delivery & Entry

Tickets may be delivered electronically by email, through the ticketing platform, or by another method specified at checkout.

Guests are responsible for providing an accurate email address and contact information when purchasing tickets.

At entry, guests may present their ticket electronically on a mobile device, including the ticket barcode or QR code contained in their confirmation email or ticketing account. Printed tickets may also be accepted when applicable.

Tickets may be scanned or otherwise verified before entry.

Guests should make sure the barcode or QR code is clearly visible and accessible before approaching the entry point to help keep lines moving efficiently.

Duplicated, altered, fraudulent, previously used, or otherwise invalid tickets may be denied entry.

If a guest is unable to access their electronic ticket, event staff may attempt to verify the purchase using the purchaser’s name, email address, order information, or other identifying details associated with the transaction.

3. Outdoor Venue

Whitehead Farms is an outdoor venue, and all events are held outdoors unless specifically stated otherwise.

Guests should review the weather forecast and dress appropriately for outdoor conditions.

Depending on the event, guests may encounter:

Appropriate footwear and outdoor-ready clothing are encouraged.

4. Weather

Events may proceed during light or moderate weather when conditions are determined to be reasonably safe.

Rain or ordinary outdoor weather conditions do not automatically result in cancellation or a refund.

Whitehead Farms Entertainment reserves the right to delay, pause, modify, reschedule, or cancel an event due to:

Weather-related decisions will prioritize the safety of guests, performers, staff, vendors, and contractors.

When possible, important updates will be communicated through the email or contact information associated with the ticket purchase and through official Whitehead Farms channels.

5. Canceled, Postponed or Rescheduled Events

If an event is canceled, postponed, or rescheduled, Whitehead Farms Entertainment will communicate any applicable options to affected ticket holders.

Unless otherwise specifically stated, ticket sales are final and refunds are not generally provided.

If an event is rescheduled, the original ticket will generally remain valid for the new date unless Whitehead Farms Entertainment communicates otherwise.

Refunds may be considered only in limited or extreme circumstances, including situations beyond the ticket holder’s reasonable control, and will be reviewed on a case-by-case basis at the sole discretion of Whitehead Farms Entertainment, subject to applicable law.

A change to an opening act, supporting performer, schedule, set time, venue layout, or other non-headlining portion of an event does not automatically qualify a ticket holder for a refund.

If an event is canceled entirely and no replacement or rescheduled date is offered, Whitehead Farms Entertainment will provide information regarding any applicable ticket remedy.

6. Seating

Seating arrangements vary by event and may include reserved seating, bleachers, general admission, lawn areas, or other designated sections.

Guests must remain within the seating area or ticket section purchased unless instructed otherwise by event staff.

Whitehead Farms Entertainment reserves the right to make reasonable seating or layout adjustments when necessary for safety, production, accessibility, or operational needs.

Comparable seating may be provided when practical.

7. Admission

Admission is subject to compliance with venue rules, security procedures, and event-specific requirements.

Guests may be denied entry or removed from the property for:

Removal from an event for violation of venue rules does not entitle the guest to a refund.

8. Security Screening

Guests may be subject to reasonable security screening before entering an event.

This may include inspection of bags or personal items as permitted by law.

Guests who refuse required screening may be denied entry.

9. Prohibited Items

Prohibited items may vary by event.

Examples may include:

Additional prohibited items may be announced for individual events based on performer, production, or security requirements.

Guests should review event-specific information before arrival.

10. Food & Beverages

Outside food, beverages, coolers, and alcohol are not permitted at Whitehead Farms events unless specifically authorized in writing by Whitehead Farms Entertainment.

Food and beverages are generally available for purchase from approved vendors at Whitehead Farms events.

Alcoholic beverages may also be available at select events and may only be purchased, possessed, and consumed in accordance with applicable law and venue rules.

Guests must be of legal drinking age to purchase or consume alcohol.

Whitehead Farms Entertainment reserves the right to refuse alcohol service when appropriate.

11. Re-Entry

Re-entry policies may vary by event.

Unless specifically permitted, guests should not assume that re-entry will be allowed after leaving the event area.

Event-specific re-entry rules will be communicated when applicable.

12. Children

Children must remain under the supervision of a responsible adult while on the property.

Certain events may have age-specific ticket requirements or admission rules.

Any such requirements will be stated on the applicable event page.

13. Accessibility

Whitehead Farms Entertainment strives to provide a welcoming and accessible event experience.

Guests requiring accessibility accommodations are encouraged to contact us in advance when possible.

Accessible parking, seating, or other accommodations may vary by event and availability.

14. Service Animals & Pets

Service animals will be accommodated in accordance with applicable law.

Pet policies may vary by event.

Unless an event specifically states that pets are permitted, guests should not assume that non-service animals may enter the event area.

15. Parking

Parking locations and procedures may vary depending on the event.

Guests must follow all parking signs and instructions provided by event staff.

Vehicles parked improperly, in restricted areas, or in a manner that creates a safety issue may be relocated or subject to other appropriate action.

Whitehead Farms Entertainment is not responsible for personal belongings left inside vehicles.

16. Personal Belongings

Guests are responsible for their own belongings.

Whitehead Farms Entertainment is not responsible for lost, stolen, misplaced, or damaged personal property to the fullest extent permitted by law.

Guests are encouraged to keep valuables with them at all times.

17. Photography & Recording

Whitehead Farms events may be photographed, filmed, or recorded by Whitehead Farms Entertainment, its employees, contractors, authorized photographers, videographers, media partners, or other approved representatives.

This may include images or video of:

By entering the property or attending an event, guests acknowledge that they may appear incidentally in promotional, advertising, social media, archival, or other business content.

Professional or commercial photography, filming, or recording by guests, vendors, media organizations, or other third parties may require prior approval.

Personal photography and video may be permitted unless restricted by event-specific rules, performer requirements, or security policies.

18. Performer & Production Restrictions

Certain events may have additional rules based on artist, performer, production, or security requirements.

These may affect:

Guests are expected to comply with any event-specific instructions communicated before or during the event.

19. Refunds

Unless otherwise specifically stated, all ticket sales are final and refunds are not generally provided.

Refund requests may be considered only in limited or extreme circumstances, including situations beyond the ticket holder’s reasonable control, and will be reviewed on a case-by-case basis at the sole discretion of Whitehead Farms Entertainment, subject to applicable law.

Refunds are not generally issued for:

Refund eligibility for canceled, postponed, or rescheduled events will be handled in accordance with Section 5 and any event-specific terms presented at the time of purchase.

20. Event Updates

Guests are encouraged to monitor official Whitehead Farms communication channels before attending.

Important updates may be posted through:

Guests are responsible for providing accurate contact information when purchasing tickets.

21. Event-Specific Policies

Certain events may have additional policies or requirements.

If an event-specific policy conflicts with this general Ticket & Event Policy, the event-specific terms presented for that particular event will control.

22. Contact

Questions regarding tickets or event policies may be directed to:

Whitehead Creative, Inc.
d/b/a Whitehead Farms Entertainment

through the contact information provided on whitehead-farms.com.